Return and Exchange Policy:
Experience worry-free returns with Jerm:
Returns:
- 14-Day Satisfaction Guarantee: Initiate a return within 14 days of delivery.
- Condition: Return rugs in original, unused condition with tags and packaging intact.
- Return Shipping: Free for all returns.
Exchanges:
- Defective or Damaged Items: Contact us within 7 days for a replacement or refund.
- Size or Design Exchange: Exchange within 14 days; customer covers return shipping.
How to Initiate:
Reach out to us via WhatsApp (+96879184189), email (contact@jermrugs.com), Instagram, or phone with your order details and reason for return/exchange.
Note: Custom-made rugs are non-returnable unless defective.
Questions? Contact us anytime. Your satisfaction is our priority.
